We ship typically on 1-3 business days, but please allow up to 10 business days. Check start ship dates. If you order pre-orders with RTS items, the entire order will be held until all of it is ready. (This excludes ordering during a sale, we recieve a large volume of orders during sales that may delay your order) The only way to contact us is by email: mudandgracetransfers@yahoo.com. You can also join our Facebook group to be notified of our new arrivals & current sales. We also have a text alert set up! Text : Mudandgracetransfers TO: 833- 832- 5431