Let customers speak for us
FAQ'S
What are your transfer/pressing instructions?
ALL TRANSFERS MUST BE APPLIED WITH A HEAT PRESS!!! WE ARE NOT RESPONSIBLE FOR TRANSFERS APPLIED INCORRECTLY.
Original Formula & all single colors
SCREEN PRINT TRANSFERS:
Heat: 350
Pre-Press:7 seconds
HEAVY PRESSURE
10 seconds
HOT PEEL
HIGH HEAT TRANSFERS
(Full color transfers and will state in the listing HIGH HEAT)
Pre-press:7 seconds
Start at 350 with HEAVY and EVEN pressure and increase the heat by 5 degrees each time if the print is not sticking and repress.
375 is recommended from manufacturer for 7 seconds, however we personally use 360. Use more pressure than what you would use for the low heat transfers. If your press is too hot, the screen will look faded. No teflon. We suggest that you check to make sure your heat on your press is accurate.
Plastisol Ink Screen Print Transfer, this can be applied to any combination of polyester/cotton, including 100% cotton.
SUBLIMATION TRANSFERS
1. Set your heat press to 400 degrees. Time: 45-60 seconds/ Pressure: Medium
2. Place sheets of white copy paper or parchment paper inside your shirt to prevent bleed through.
3. Check your transfer paper to make sure there is no extra ink on the paper. We recommend that you cut up to the design, all around the paper. If you see the ink, it will transfer to your shirt.
4. Position your transfer face down ( use heat tape if desired) and cover with Teflon sheet.
5. Press at settings given above.
6. Remove transfer immediately
*DTF INSTRUCTIONS*
Always pre press your shirt for 5 seconds to remove any moisture (this should be done with any kind of shirt transfer application)
Press at 360 degrees for 10 seconds High pressure (no Cricut press)
Set aside to cool for a moment. When cool to the touch, peel the clear transfer paper
Press again at 305-330 degrees for 10 seconds, with a parchment paper or teflon sheet covering the design for protection (you don't have to cool again before removing the covering on the repress)
What is your return and shipping policy?
ALL SALES FINAL/ NO CANCELATIONS
Please be aware that color variants my be slightly different to the mockups, as they have to mix inks together to get these colors as close as possible. Some shirt colors will bring out colors more than others. Also, we suggest that you use a laser thermometer to ensure your heat press is not too hot or not hot enough for ALL transfers. ONE time use. Please allow 7-10 business for orders to be shipped before contacting us, although we strive to have all RTS orders out within 2/3 business days.
For any defective or wrong items, please email mudandgracetransfers@yahoo.com immediately. Please contact within 48hours for anything needing replaced.
PLEASE KNOW I AM NOT RESPONSIBLE FOR ANY LOST OR DAMAGED ORDERS DUE TO USPS or UPS. I strongly urge you to purchase ROUTE insurance. You would then file a claim to get your money, and repurchase. We also allow you to request polymailers and/or DO NOT BEND stickers in the notes section at check out.
What are your standard shipping times?
Current TAT on all orders is 3-4 BUSINESS DAYS (this is subject to change depending on the amount of orders/holidays/vacations)
How can I contact you?
mudandgracetransfers@yahoo.com
Please allow up to 24hours for response. This does not include weekends or holidays.